General Articles
Create a local storage vault – SAFE Backup PLUS
Click on the ellipses top right and select “Settings”. On the “Storage Vaults” tab select the blue “+”. In the window that opens select “Custom” and press “ok” when ready. In the window that opens you will be able to name your vault and set the ...
Setting up reports - SAFE Backup PLUS
Login to your backup account and select the ellipses top right, and then select "Settings": In the Settings window select the "Reporting" tab and select the "+" button to add. Then enter the email address you want reports to go to in the window that ...
Basic Troubleshooting Guide for VSS – SAFE Backup PLUS
Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. This article provides the ...
Troubleshooting VSS errors – SAFE Backup PLUS
Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...
System state error “target path already exists” – SAFE Backup PLUS
You may get the error on your System State backup that says (drive letter can change): The target path “_:\WindowsImagebackup” already exists – please safely remove this directory and retry the backup." This means that Windows Server backup can’t ...
Resetting your password – SAFE Backup PLUS
You can reset your password from the SAFE Backup PLUS client, but you will need to enter your current password to do this. If you have forgotten your password please call us. Login to the client, select “Settings” to the left, then “Account” to the ...
Edit retention policy from the web portal – SAFE Backup PLUS
Login to https://sbp1.safedatastorage.co.uk/ with your account credentials. Select “Protected Items” from the right. From here you will see the protected items on your account, select the one you wish to edit, the item name is a hyperlink. Select ...
Edit your retention policy on the backup client – SAFE Backup PLUS
Login to the client, select the Protected Item you wish to change this for and select “Edit Settings” Select “Retention” along the top and select the backup vault in question, press the pen icon to the right to edit. From here you will get a ...
Stop a running backup from the backup client– SAFE Backup PLUS
When you are selected on the protected item you can see the Job History, select on the running one. Next to the progress bar you will see an option to “cancel”. It will then show in the history as “Cancelled”.
Stop a running backup from the web portal – SAFE Backup PLUS
Login to https://sbp1.safedatastorage.co.uk/ with your account credentials. Select “Job history” on the left. Find the job you wish to stop I the list and select the “Report”. Top right press “X Cancel”. The job will stop and this will show in the ...
Restore from the web – SAFE Backup PLUS
You can restore files to your machine via the SAFE Backup PLUS web portal with the credentials for the account. From here select on “Restore” You will be asked which device and storage vault to restore from, if you have more than one these will be ...
How to find Cloud Backup PLUS URL
Once downloaded the Cloud Backup PLUS software, open the software. This will bring you to this page. To find the url, tick the advanced options box and it will open to the next image. This then shows the url. This url will vary depending on the ...
How to download branded Cloud Backup PLUS client.
Create an account as your normally would on myclient. Once created you will be taken to this page. Then click on the resource tab, then download client software and it will take you to this page. Following this, enter the account username and click ...
View/Edit the files select for backup – SAFE Backup PLUS
Login to the back client, select the protected item in question and go to “Edit settings”: Here you can see the items you have selected for backup, any exclusions you have will be here as well: To add files, select “Items”, then “Custom”. Via the ...
System State, change the spool location - SAFE Backup PLUS
If you are running a System State Backup, you will need to set the spool location to be something other than the C drive. Open up the backup client, select on the protected item that is the system state and select "Edit setting". Select the "Items" ...
Exclude temp files - SAFE Backup PLUS
Select on the cog for the protected item reporting the warning: Navigate to Items and press press "+" Select "Exclude regex" and type in \\~\$[^\\]+$ and press save, and then save again.
How to View your Reports in the Backup Client - SAFE Backup PLUS
Login to your backup client, you can select the Protected Item you wish to see the report for and you will see “Job History” on the right with a section below giving you basic information on the backup, including; when it ran, how long for, the size ...
Altering your Schedule – SAFE Backup PLUS
You can alter the schedule you set when creating the Protected Item, either by changing the time, setting some limitations or adding a command. Login to the SAFE Backup PLUS Client and right click on the Protected Item you wish to change and select ...
Remove a Protected Item – SAFE Backup PLUS
There may come a time when you need to remove a protected item as it is no longer required. To do this, login to you SAFE Backup PLUS client and right click on the Protected Item in question. Here you will see the “delete” option. On selecting this ...
Restoring Items - SAFE Backup PLUS
If you need to restore a file/s please use the following guide. Login to the SAFE Backup PLUS client and select “Restore” on the left hand side. This will then open up a new window. The first step is selecting the Storage Vault you wish to restore ...
Warning for a missing item - SAFE Backup PLUS
If a source you have specifically selected for backup is no longer where it is meant to be your SAFE Backup PLUS will show a warning, the email report you receive will show you the items it has been unable to locate. It will also show you the set ...
How to Run a Manual Backup - SAFE Backup PLUS
Log into your SAFE Backup PLUS account, you can either right click the Protected Item you wish to backup and select "Backup", or select the Protected Item and select "Backup now" on the right. This will open up a new window and from here you need to ...
Activating Two Factor Authentication - SAFE Backup PLUS
1) Login to the web portal - sbp1.safedatastorage.co.uk - with your account credentials 2) Go to the top right hand corner to your account name and click on My account 3) Enable two factor authentication 4) Scan the QR code with your authentication ...
Adding a Protected item - SAFE Backup PLUS
When you have installed the SAFE Backup PLUS client, you will need to login with the credentials you set when you created your account. When logged in you will see the main dashboard. To add a backup select “+ Add Protected item” on the bottom left. ...
Seed Load Backup - SAFE Backup PLUS
Seed Load Backup Overview This is a graphical walkthrough of the Seed Load Backup process. For clients with slow internet connections, or with large data volumes, it is possible to perform the initial backup to a client-local external drive, and ...
What is SAFE Backup PLUS
SAFE Backup PLUS is an updated and improved version of our Safe Backup service but stripped back to maximize performance on the features that you need most from a backup product Have a look at what SAFE Backup PLUS can give you Deduplication Built in ...