How to Locate your Log Files

How to Locate your Log Files - SAFE Backup

For some errors we will request you send over the log files so we can get more of an idea of the cause, please send these as a zip file, if the zip file is still too large to send please call us and we look remotely. These can be found in the following location:

C:\Users\[User name backup runs from]\[either .acb or .obm – depending on the type]\log

PLEASE NOTE: .obm is for a business user,  and .acb is for a single user.

So if you have Business User Client your log file location will look similar too


And if you have a Single User Client your log file location will look similar too


    • Related Articles

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

    • Troubleshooting VSS errors – SAFE Backup

      Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...

    • Run a backup from System Tray icon – SAFE Backup

      Open System tray and find the SAFE Backup icon (you will likely have more icons in here): Right click on this, go to “Backup” and select the set name on this machine you wish to start. The icon will start to flash while the backup is running.

    • Restarting Synology Backup Scheduler - SAFE Backup

      If a backup is missing the schedule and runs directly on a Synology, you can give the scheduler a restart by following these steps while logged into the NAS. STEP 1 - Open PowerShell Press Windows key + X and select Terminal or PowerShell STEP 2 - ...

    • How to Decrypt Local Backup Files - SAFE Backup

      Any backups you have on a local drive can be decrypted via the backup client. Login to the client and select "Utilities" Select "Decrypt Backup Data" on the left and on the right hand side use the "browse" function to navigate to where the local ...