How to Locate your Log Files

How to Locate your Log Files - SAFE Backup

For some errors we will request you send over the log files so we can get more of an idea of the cause, please send these as a zip file, if the zip file is still too large to send please call us and we look remotely. These can be found in the following location:

C:\Users\[User name backup runs from]\[either .acb or .obm – depending on the type]\log

PLEASE NOTE: .obm is for a business user,  and .acb is for a single user.

So if you have Business User Client your log file location will look similar too


And if you have a Single User Client your log file location will look similar too


    • Related Articles

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

    • How to Decrypt Local Backup Files - SAFE Backup

      Any backups you have on a local drive can be decrypted via the backup client. Login to the client and select "Utilities" Select "Decrypt Backup Data" on the left and on the right hand side use the "browse" function to navigate to where the local ...

    • Stop a running backup – SAFE Backup

      If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...

    • How to be more selective with the files you backup - SAFE Backup

      You may need to be more selective with the files you are backing up in a set, especially when the C:Drive or your desktop are concerned. Please login to your client and navigate to "Backup Sets", from here select the backup set in question and ...

    • How to Modify Existing Files / Folders in a Backup Set - SAFE Backup

      As your data grows you may need to modify what files the are selected for the backup software. To do this login to your client and select "Backup Sets". Select the backup set you wish to modify and navigate to "source" down the left hand side. From ...