How to Locate your Log Files

How to Locate your Log Files - SAFE Backup

For some errors we will request you send over the log files so we can get more of an idea of the cause, please send these as a zip file, if the zip file is still too large to send please call us and we look remotely. These can be found in the following location:

C:\Users\[User name backup runs from]\[either .acb or .obm – depending on the type]\log

PLEASE NOTE: .obm is for a business user,  and .acb is for a single user.

So if you have Business User Client your log file location will look similar too


And if you have a Single User Client your log file location will look similar too


    • Related Articles

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

    • Troubleshooting VSS errors – SAFE Backup

      Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...

    • How to Decrypt Local Backup Files - SAFE Backup

      Any backups you have on a local drive can be decrypted via the backup client. Login to the client and select "Utilities" Select "Decrypt Backup Data" on the left and on the right hand side use the "browse" function to navigate to where the local ...

    • Stop a running backup – SAFE Backup

      If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...

    • Take ownership of a backup set – SAFE Backup

      You will need to do this when replacing (or renaming) and machine with anther, the software needs to know that the set now needs to run on another machine. Login to the backup client, select “Backup Sets” and select the backup set you wish to take ...