View the debug.log files – SAFE Backup

You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run.

To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the backup runs on. You will then need the .obm file if it is a Business User backup, and the .acb file if it is a Single User backup. After that the Log file, the Scheduler.

In this location you will see lots of debug files. The one you will need to read is the top one, if your backup has missed for a long time you will likely see that the “Date modified” date is not recent, this indicated that the backup service is not running which will be why it is missing. Please give this a restart.

Scroll to the bottom of the file where the text ends. You will see the file is counting down to the next backup for the sets on this machine. The set name is mentioned first after [info] and you are then shown when it will next run. If you date on the left is not todays date this means the file has not been modified, as mentioned above you will need to give the backup service a restart.

Once the service has restarted the log will start to count down and show todays date and the time. You may need to close the text file and refresh the file explorer window first.

This file is also a good indication of why the backup missed a certain backup. For example, you can see from this log that my machine was not talking to the backup server between 4.44pm and 7.32am the next day, so the backup missed.

I know this is because my machine is off at that time, this is  shown in Event Viewer. This will show other issues too, the debug.log will give you the time to check.

• Related Articles

• Restarting Synology Backup Scheduler - SAFE Backup

  If a backup is missing the schedule and runs directly on a Synology, you can give the scheduler a restart by following these steps while logged into the NAS. STEP 1 - Open PowerShell Press Windows key + X and select Terminal or PowerShell STEP 2 - ...

• How to Locate your Log Files - SAFE Backup

  For some errors we will request you send over the log files so we can get more of an idea of the cause, please send these as a zip file, if the zip file is still too large to send please call us and we look remotely. These can be found in the ...

• Run a backup from System Tray icon – SAFE Backup

  Open System tray and find the SAFE Backup icon (you will likely have more icons in here): Right click on this, go to “Backup” and select the set name on this machine you wish to start. The icon will start to flash while the backup is running.

• Restarting the backup service (missed backup) - SAFE Backup

  If a backup has missed, but the machine is on for the schedule - and not going to sleep – the first step to take is check the backup service is running. Open services and navigate to SDSL Business Cloud Backup Services/SDSL Single User Client ...

• How to un-save your password to the backup client – SAFE Backup

  We do not recommend having the password to your backup saved Open up the backup client and click on the account name along the top, then “Authentication” on the left. Untick “Save password” and press “Save”.