View the debug.log files – SAFE Backup
You will
only really need to view this in the case of a missed backup, as this log will
tell you when the next backup will run.
To view the
scheduler log, open file explorer and go to the C drive, open Users and select
the user account that the backup runs on. You will then need the .obm file if
it is a Business User backup, and the .acb file if it is a Single User backup.
After that the Log file, the Scheduler.
In
this location you will see lots of debug files. The one you will need to read
is the top one, if your backup has missed for a long time you will likely see
that the “Date modified” date is not recent, this indicated that the backup
service is not running which will be why it is missing. Please give this a
restart.
Scroll to
the bottom of the file where the text ends. You will see the file is counting
down to the next backup for the sets on this machine. The set name is mentioned
first after [info] and you are then shown when it will next run. If you date on
the left is not todays date this means the file has not been modified, as
mentioned above you will need to give the backup service a restart.
Once the
service has restarted the log will start to count down and show todays date and
the time. You may need to close the text file and refresh the file explorer
window first.
This file
is also a good indication of why the backup missed a certain backup. For
example, you can see from this log that my machine was not talking to the
backup server between 4.44pm and 7.32am the next day, so the backup missed.
I
know this is because my machine is off at that time, this is shown in Event Viewer. This will show other
issues too, the debug.log will give you the time to check.
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