Add Windows Credentials to a Service

Add Windows Credentials to a Service - SAFE Backup

Sometimes you will need to add the Windows Credentials to the Backup Service, for instance if the backup is connecting to a NAS, or if the scheduled backups miss even when the machine is on – but manual backups are successful.

To do this you will need to connect to the machine and open up services, find the service for the product you have, right click and go to properties.



This will open up the below window. Ensure you are on the “Log On” tab and then select “This Account”, you can use the “Browse” facility to add the correct user name, you will then need to add the password, press “Apply” and “Ok”.



You will then need to restart the service, your system may prompt this to be done automatically. If not make sure the service is highlighted and press “restart” on the left hand side.



You can then either wait for the next scheduled backup to see if this has resolved the problem, or you can add a temporary schedule to check sooner.
    • Related Articles

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...
    • Stop a running backup – SAFE Backup

      If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...
    • Restarting the backup service (missed backup) - SAFE Backup

      If a backup has missed, but the machine is on for the schedule - and not going to sleep – the first step to take is check the backup service is running. Open services and navigate to SDSL Business Cloud Backup Services/SDSL Single User Client ...
    • How to Add a Proxy - SAFE Backup

      You can add a Proxy server address, open up the backup client and select "Settings". From here you can select "Proxy" to the left, and toggle it "on" on the right hand side. You then need to add the correct information and "test" the connection. It ...
    • How to Add/Edit your Backup Schedule - SAFE Backup

      Login to the backup client and select "Backup Sets" and select the set in question. Select "Backup Schedule" down the left hand side. On the right you can either edit the current existing schedule by clicking on it, or "add" a new one. If you select ...