Restarting the backup service (missed backup) - SAFE Backup

Restarting the backup service (missed backup) - SAFE Backup

If a backup has missed, but the machine is on for the schedule - and not going to sleep – the first step to take is check the backup service is running.

Open services and navigate to SDSL Business Cloud Backup Services/SDSL Single User Client Services. If the service is not running you will see “Start” on the left hand side, if it shows as running select “Restart”.



If the backup is still missing after this please contact us on 01689 661 030 and we can connect on and investigate further.


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