Stop a running backup – SAFE Backup

Stop a running backup – SAFE Backup

If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that is running to stop it.



It will show as “Stopped by User” on your portal and in reports.


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