Resetting your customers password – Cloud Backup PLUS

PLEASE NOTE: you will only be able to do this if the option was select when the account was created, or if “Allow to reset my password” is selected on the backup client on the end user machine, this is in Settings>Account.

Login to your reseller portal, go to “Customers” along the top and select “View Cloud Backup PLUS Customers”.

From the list that appears select the customer you wish to reset the password for. When the “Customer Detail” page opens, on the right hand side you will see “Cloud Backup PLUS Account Overview”. And there will be an option “Password: Manage”.  If don’t see this option please call us.

Select on Manage to reset the password.  You will first have to enter your password, this is for your reseller account.

You will then be able to reset the password for your customer, ensure you select “Also apply changes to the Cloud Backup PLUS account” in the dropdown before entering the new password.

Set what you would like the password to be and press “>>”

You will then see this window again, but as you can see from the top, the password has been updated.

• Related Articles

• Creating an account as a reseller - Cloud Backup PLUS

  Cloud Backup PLUS is the name we have given to to the reseller version of our new product SAFE Backup PLUS. To create an account on Cloud Backup PLUS for one of your clients, please login to your portal. The default address for this can be found here ...

• Change a login password – Cloud Backup

  NOTE: Changing the password will NOT change the encryption key. If you are resetting it to able login, it is advisable to unmask the encryption key and then reset the password in the client to match the key, if you have them the same normally. Login ...

• Downloading and Installing the client as a reseller - Cloud Backup PLUS

  Cloud Backup PLUS is the name we have given to the reseller version of our new product SAFE Backup PLUS. Once you have created the account for your customer, you will need to download and install the client on their machine. Please connect to your ...

• Increasing quota for your UK Cloud Backup PLUS account – Cloud Backup PLUS

  From inside the portal you can increase the quotas for your Cloud Backup PLUS accounts. Search for the account via the search function on the right, or go to “Customers” on the left and select “View Cloud Backup PLUS” customers. When on their account ...

• Creating a backup for a customer – Cloud Backup

  Login to your backup portal (https://partners.onlinedatastorageuk.co.uk/ - unless you have you own branding added) and go to “customers” on the left then “Add Customer”. You will then need to select the plan, for Cloud Backup PLUS please see this ...