Change a login password – Cloud Backup

NOTE: Changing the password will NOT change the encryption key. If you are resetting it to able login, it is advisable to unmask the encryption key and then reset the password in the client to match the key, if you have them the same normally.

Login to your portal and search for the customer you want to change this for, either in “customers” top left, or the search function top right.

On the customer page, on the right hand side in the Account Overview section, you will see “Password” with “Manage” next to it, click on “Manage” to reset the password.

In order to reset it, you will need to enter YOUR PORTAL password first.

Change the dropdown to “Also apply changes to the SAFE Backup account” (will say a different name is you have branding).

Enter the new password and press the blue button when ready.

You will get a message that this has been updated.

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