Change a login password – Cloud Backup
NOTE:
Changing the password will NOT change the encryption key. If you are resetting
it to able login, it is advisable to unmask the encryption key and
then reset the password in
the client to match the key, if you have them the same normally.
Login to your portal and search for the customer you want to change this for, either in “customers” top left, or the search function top right.
On the
customer page, on the right hand side in the Account Overview section, you will
see “Password” with “Manage” next to it, click on “Manage” to reset the
password.
In order to
reset it, you will need to enter YOUR PORTAL password first.
Change the
dropdown to “Also apply changes to the SAFE Backup account” (will say a
different name is you have branding).
Enter
the new password and press the blue button when ready.
You
will get a message that this has been updated.