Troubleshooting Articles
"Invalid byte 1 of 1" error when opening the backup client - SAFE Backup
Guide for the steps to take if, when opening the backup client, you get a message that says "Invalid byte 1 of 1-byte UTF-8 sequence". This is caused by corruption in the .acb or .obm folder. Open file explorer and navigate to the .acb (single user) ...
Restart the Backup Service on a Mac - SAFE Backup
If you start receiving missed backups for a backup set that should run on a MAC and are unable to restart the MAC, please follow these instructions below. Open terminal (Applications – Utilities – Terminal) Make sure you are running as root user. To ...
Backing up external drives on a Mac - SAFE Backup
Please use the following steps to be able to backup external drives on a Mac. 1. Access the Mac machine. 2. Click the "Apple" icon from upper left sector. 3. Select "System Preferences" 4. Select "Security & Privacy" 5. Click Full Disk Access in the ...
How to Fix a Simple Mode Error with SQL Backup - SAFE Backup
If you are backing up SQL databases and transaction logs at the same times, you may see the following error: "[Microsoft][ODBC SQL Server Driver][SQL Server]The statement BACKUP LOG is not allowed while the recovery model is SIMPLE. Use BACKUP ...
Error saying "Data error (cyclic redundancy check).rnrn"
If you see "Data error (cyclic redundancy check).rnrn" in an error on your report it is likely there is an issue with either the file specified, or the hard drive. Look in event viewer at the time the error is listed in your report to help shed some ...