Warning, backup source does not exist - SAFE Backup

You may get a warning on your report saying "backup source does not exist".

This warning is showing you that a file or folder you have specifically selected has either been deleted, moved or renamed - and that these changes have not been updated in the client.

If the location has been deleted and it is not needed for backup anymore you will need to update the client. Login and navigate to the relevant backup set. Select "source" and go to "I would like to choose the files to backup". From here open up the location, ensure you tick "show files" so you can see the files it is trying to backup on the right. The file that is missing will show in red as show below.

Untick the file that is not needed and press "save".

If the file name has been changed navigate to the location again in "source" and "I would like to choose the files to backup" and select the new file name on the left.

• Related Articles

• Take ownership of a backup set – SAFE Backup

  You will need to do this when replacing (or renaming) and machine with anther, the software needs to know that the set now needs to run on another machine. Login to the backup client, select “Backup Sets” and select the backup set you wish to take ...

• View the debug.log files – SAFE Backup

  You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

• Stop a running backup – SAFE Backup

  If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...

• Supported QNAP devices and hardware requirements for Version 9 – SAFE Backup

  Here is a list of the supported QNAO devices for version 9 of the backup client. Here are the hardware requirements.

• Can't login to Backup Server! - SAFE Backup

  If you try to login to the Backup Client and get this error message: Can’t connect to Backup Server! (java.net.ConnectException: Connection timed out: connect) It my be a network issue client side (for example if they have changed their DNS) please ...