Warning, backup source does not exist - SAFE Backup
You may get
a warning on your report saying "backup source does not exist".


This
warning is showing you that a file or folder you have specifically selected has
either been deleted, moved or renamed - and that these changes have not been
updated in the client.
If the
location has been deleted and it is not needed for backup anymore you will need
to update the client. Login and navigate to the relevant backup set. Select
"source" and go to "I would like to choose the files to
backup". From here open up the location, ensure you tick "show
files" so you can see the files it is trying to backup on the right. The
file that is missing will show in red as show
below.

Untick the
file that is not needed and press "save".
If the file
name has been changed navigate to the location again in "source" and
"I would like to choose the files to backup" and select the new file
name on the left.
Related Articles
View the debug.log files – SAFE Backup
You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...
Stop a running backup – SAFE Backup
If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...
Supported QNAP devices and hardware requirements for Version 9 – SAFE Backup
Here is a list of the supported QNAO devices for version 9 of the backup client. Here are the hardware requirements.
Can't login to Backup Server! - SAFE Backup
If you try to login to the Backup Client and get this error message: Can’t connect to Backup Server! (java.net.ConnectException: Connection timed out: connect) It my be a network issue client side (for example if they have changed their DNS) please ...
How to Delete a Backup Set - SAFE Backup
PLEASE NOTE: When you delete a backup set, you will delete all backed up data immediately from our cloud servers and replication servers. Once gone you will be unable to restore the data. Login to the backup client, select "Backup Sets" and open the ...