How to find Running/Stopped Files in the Event of a Crash - SAFE Backup

How to find Running/Stopped Files in the Event of a Crash - SAFE Backup

If the backup client freezes or crashes, and you are unable to close it, then you may need to delete the running/stopped files created by the backup.

You will need to go to the user folder that the client was installed on, in this example I am using the Admin logon. Once there, you will need to open either the .obm (Business User) folder or the .acb (Single User) folder. Once inside this folder, open the .ipc folder, then BackupSet folder. In here there will be files that correspond to your backup set, they will however not have the names of your sets, but be names are after the set ID the software gives itself, this can be found on the portal under "Edit" in the "General" tab - or you can check all the files if you wish. In here there may be running or stopped files:

An example of this is below:



    • Related Articles

    • Stop a running backup – SAFE Backup

      If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

    • How to find your Client Version Number - SAFE Backup

      To find the client software version number you are using, login to the client and select the Information icon on the top right. From here you will be shown a lot of information, but the version number is right along the top. You can see I am running ...

    • How to find the version number of the Backup Client - SAFE Backup

      To find the version number of the backup client you are using, login to the backup client and select the information icon on the top right. From here, it shows the version number you are currently running. In this example it is 8.7.0.0 In Version 6, ...

    • Troubleshooting VSS errors – SAFE Backup

      Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...