How to End the bJW.exe Process - SAFE Backup

How to End the bJW.exe Process - SAFE Backup

If a backup is stuck running, or even the backup client itself has crashed, you may need to end the executable that will be running in the background. This executable is called bJW.exe. By ending this, it will stop the back up/force the client closed, which in turn will allow you to reopen the software and perform the original task. 

Here is how to perform this fix:

1. Either right-click the taskbar and press Task Manager, or press Ctrl+Alt+Del and open Task Manager from here.

2. Go to the "Details tab" and find the running bJW.exe process, highlight it, and press end task. Below is an idea of what it should look like.



Once ended you will be able to reopen the client and perform any tasks needed.

    • Related Articles

    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...

    • Stop a running backup – SAFE Backup

      If a backup is running and you want to stop it, open system tray and you will see the SAFE Backup icon, it will be spinning if the backup is running. Right click on this and go to “Stop Running Backup” – you will then need to select the set name that ...

    • Error: failed to initialize RemoteBDB.Cloud - SAFE Backup

      You may receive an error on your backup report for the following, or similar: Failed to initialize RemoteBDB.Cloud. Error=[BlockDBConfig.readConfig] unknown default path for creating new journal file config: 0 , caused by [RuntimeException] ...

    • Can't login to Backup Server! - SAFE Backup

      If you try to login to the Backup Client and get this error message: Can’t connect to Backup Server! (java.net.ConnectException: Connection timed out: connect) It my be a network issue client side (for example if they have changed their DNS) please ...

    • Troubleshooting VSS errors – SAFE Backup

      Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...