Change the vault for a protected item on the partner portal – Cloud Backup PLUS

If you have created a new vault for an existing protected item you will need to ensure you assign that vault to the new item.

NOTE: You cannot make a new vault on the Partner Portal, this has to be done on the installed client or your Cloud backup PLUS online portal.

NOTE: If you do this and are no longer needing that vault please remove it, we would advise to wait for the duration of your retention period to do this (so you have that period in your new vault) in case a restore is needed.

NOTE: If you have multiple schedules for an item you will have to change each one.

Navigate to the customer, on the protected item you wish to change the vault for, select the cog.

Select “Schedule”, highlight the schedule to change and press the edit pen button.

Select the new vault from the drop down and press save – on both windows.

You will need to resync, check again in “schedule” to see it has been updated.