Can't login to Backup Server! - SAFE Backup
If you try to login to the Backup Client and get this error
message:
Can’t connect to Backup Server! (java.net.ConnectException:
Connection timed out: connect)
It my be a network issue client side (for example if they
have changed their DNS) please contact us on 01689 661 030, if the cause is our side we will be working on it and be able to give you an update.
Related Articles
View the debug.log files – SAFE Backup
You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...
Changing Server URL on Backup Client - SAFE Backup
Here is a guide if you ever need to change the server URL on the backup client. First go the Program folder of the software: Example of a location: C:\Program Files\SDSLBusinessCloudBackup Then open "custom.xml" with a text editor like Notepad and ...
How to Add a New Destination in the Backup Client - SAFE Backup
When creating a new backup set or editing an existing one, you may want to add a new destination to store the backup in. Login to the backup client and select "Backup Sets". Then select the backup set you wish to edit. Select "Destination" in the ...
Setting up Synology NAS Backup - SAFE Backup
Synology NAS Cloud Backup For information on supported Synology boxes please look here. You should receive a link with the email that you used to create the account with but if you don’t know where to get the download link from then please type in ...
Troubleshooting VSS errors – SAFE Backup
Disclaimer: VSS is an OS component, the steps mentioned below should only be performed by your system admin and/or after consulting Microsoft. We cannot take responsibility for faults caused by following the below steps. VSS error codes and their ...