Can't login to Backup Server! - SAFE Backup

Can't login to Backup Server! - SAFE Backup

If you try to login to the Backup Client and get this error message:

Can’t connect to Backup Server! (java.net.ConnectException: Connection timed out: connect)

It my be a network issue client side (for example if they have changed their DNS) please contact us on 01689 661 030, if the cause is our side we will be working on it and be able to give you an update.



    • Related Articles

    • How to un-save your password to the backup client – SAFE Backup

      We do not recommend having the password to your backup saved Open up the backup client and click on the account name along the top, then “Authentication” on the left. Untick “Save password” and press “Save”.
    • Restarting Synology Backup Scheduler - SAFE Backup

      If a backup is missing the schedule and runs directly on a Synology, you can give the scheduler a restart by following these steps while logged into the NAS. STEP 1 - Open PowerShell Press Windows key + X and select Terminal or PowerShell STEP 2 - ...
    • Take ownership of a backup set – SAFE Backup

      You will need to do this when replacing (or renaming) and machine with anther, the software needs to know that the set now needs to run on another machine. Login to the backup client, select “Backup Sets” and select the backup set you wish to take ...
    • View the debug.log files – SAFE Backup

      You will only really need to view this in the case of a missed backup, as this log will tell you when the next backup will run. To view the scheduler log, open file explorer and go to the C drive, open Users and select the user account that the ...
    • Changing Server URL on Backup Client - SAFE Backup

      Here is a guide if you ever need to change the server URL on the backup client. First go the Program folder of the software: Example of a location: C:\Program Files\SDSLBusinessCloudBackup Then open "custom.xml" with a text editor like Notepad and ...